Shipping Options
Standard Shipping:
Delivery time: 2-12 days nationally.
Note: All orders are made to order, especially for you. We do not work with stock, ensuring that each piece is unique and exclusive.
Insurance and Tracking:
All shipments include tracking through CTT. The customer will receive the tracking number to follow the status of their order.
Free Shipping:
We offer free shipping for purchases over €300.
Return Policy
For Gold-Plated Jewelry:
1-year warranty for defects like porosity and color change.
The warranty does not cover damage caused by misuse, accidents, or natural wear due to daily use.
General Warranty:
Our warranty covers manufacturing defects such as deformation or structural issues with the piece.
Does not cover:
Damage caused by improper use or accidents (drops, impacts, exposure to chemicals, etc.).
Stone Fixing Warranty:
The fixing of stones in jewelry is guaranteed against manufacturing defects for a period of 6 months from the purchase date.
The warranty does not cover:
Stone drops caused by impacts, falls, or improper use.
Stones that are broken, chipped, or damaged due to misuse.
Stone Replacement Service:
If a stone falls or gets damaged outside of the warranty conditions, we offer a stone replacement service at a reduced cost, exclusive to Manoa customers.
Return Period:
We accept returns up to 15 days after receiving the order.
Return Process:
The customer should send an email to joias@manoa.site to initiate the return process.
We will send a prepaid shipping label, if applicable.
The item will be inspected upon arrival at our facilities.
Conditions:
The item must be unused, in perfect condition, and with all original documentation.
Customized or made-to-order products are not eligible for return.
Refund Options:
Refund to the original payment method.
Store credit for future purchases.
Exchange for another item.
Exceptions:
Items damaged by improper use will not be eligible for return.
If the product arrives with a defect or damage, we will cover all return costs and offer either a replacement item or a full refund.